Discuss how E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support.

Electronic commerce, commonly known as e-commerce or eCommerce, enables all the suppliers, manufacturers or even the consumers buying and selling products or services over electronic systems such as the Internet and other computer networks.

EC can reduce cycle time by eliminating steps in business processes. The steps may be redundant or can be replaced with more efficient technology solutions. The elimination of the steps speeds the overall process and reduces cycle time. E-commerce allows people to carry out businesses without the barriers of time or distance for example Pizza-hut or Air-asia It provide buyer and seller many type of services with a single click of mouse via online services.

EC can provide employee empowerment by providing employees with greater and easier access to information provided by the employer. EC technologies provide greater information is important for employee to build initiative and confidence on the part of the employee to take on greater responsibility. Its allowed employee use to overcome discrimination, achieve full equality, well-being and participation in decisions that impact the quality of work perfomance and company return earning.

EC facilitates customer supported by providing a wide range of technological solutions and communication opportunities. EC also provide customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user. Additionally, EC supports self-help customer service so consumers can answer their own questions.

On the other hand, e-commerce can provide other support services to aid in the eliminate system issues before they occur, develop on-line documentation, newsletters tips and other information that will educate business users allowing them to resolve their own questions and/or issues and, in general provide a more responsive, higher quality service.